Terms and Conditions

Amulet Magic Terms and Conditions / Terms of Service

This e-commerce store operates under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

As a “distance or off-premises” seller we must provide:

  • a description of the goods and/or services,
  • the total price of the goods and/or services,
  • how you will pay for the goods or services and when they will be provided to you,
  • all additional delivery charges and other costs,
  • details of who pays for the cost of returning items if you have a right to cancel and change your mind,
  • details of any right to cancel – through a simple standard cancellation form,
  • information about us, including our geographical address and contact details.

 
This page provides detailed information regarding your rights in making purchases from our store as well as our requirements for your use of our services.

 

OVERVIEW

This site is operated by Amulet Magic, a trading style of Tartan Digital Limited, UK company registration number SC253475, with registered office 106B High Street, Dunbar, East Lothian EH42 1JJ, United Kingdom. Throughout the site, the terms “we”, “us” and “our” refer to Amulet Magic. Amulet Magic offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Our store runs on the WooCommerce e-commerce platform and this allows us to sell our products and services to you. The website is in compliance with the UK/EU GDPR, privacy and cookie legislation. Amulet Magic / Tartan Digital Limited is registered with the UK Information Commissioner’s Office, reference number ZA063131.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or county of residence, or that you are the age of majority in your state, province or county of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 

SECTION 1 – ONLINE STORE TERMS

All products on offer through the Amulet Magic website are priced as standard in UK Pounds Sterling, with prices for individual items or variable items and any add-ons where appropriate displayed on each item’s store page.

Prices are inclusive of any UK taxes.

Items with variable options will be marked as having prices “from” – and a drop-down options box will display prices per option.

Semi custom items are priced using these variable options.

Fully custom items are individually priced after we have discussed customer requirements.

Where prices are available in dollars or any other currency, this is an indicator only at a current exchange rate and is there simply as a convenient guidance for our international customers. All goods will be invoiced in UK Pounds Sterling, with any conversions to local currency made at our payment processor using their exchange rate. We are not liable for any variance between our estimated currency price and the actual price paid through our processors conversion rate.

As you shop and add products to your basket, this will display a running total of the number of items and when clicked will show a full summary of the items currently in your basket, a brief description, quantities and a total product order value.

We offer free UK postage and packaging on any order with a cumulative value in excess of £35 (after any discounts)

We offer reduced international* postage and packaging on any order with a cumulative value in excess of £35 (after any discounts) and free international* postage and packaging on any order with a cumulative value in excess of £75 (after any discounts).

*NOTE – we do not ship to all countries. Our current list is available here.

Full costs including where appropriate delivery costs and the price of any optional extras will be clearly displayed on our checkout page.

On clicking checkout you will be redirected to our payment processor (PayPal) website and make payment using your PayPal account, credit or debit card.

After making a successful payment you will be redirected to our website and will be sent an email confirming your order, the amount paid and other statutory information including your rights to cancel.

Standard in-stock items (non-custom, non personalised) will be dispatched within one working day.

Most of our products are custom made or made to order and in line with our cancellation policy below, we will delay commencement of work for 1 full working day after receiving the order to allow for a no-cost cancellation.

Where a standard in-stock item forms part of an order containing custom made or made to order items, we will delay shipping until all custom or made to order items are completed and then ship as a single package. If a customer requests separate packages we reserve the right to charge for postage and packaging on any additional shipments.

Custom and made to order items will typically take 10-14 days to complete plus shipping time. In some cases where items are made from precious metals and where a customer has requested a UK hallmark be added, we must send it to the Edinburgh Assay office for assaying and stamping after completion – this can add an additional 14 days to our total time between order, manufacture and shipping. Assaying and stamping will be charged at cost based on Assay Office fees and shipping and is non-refundable in any circumstances.

All products on this site are copyright and no products can be reproduced in any way whatsoever. Purchase of a product does not pass on any rights to copy or create new works based upon any of our products, unique product design elements, product imprints, product stamps or dies.

Copyright in any custom or made to order items remains wholly ours even if the item has been based on a client written brief, image or drawing and custom or made to order products cannot be reproduced in any way whatsoever without our prior written approval. Even where approval has been given in writing this limits reproduction to a single copy in a single approved media, unless explicitly stated otherwise.

 

SECTION 2 – CANCELLATION AND REFUNDS

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and as a “distance seller” you have certain rights to cancel or receive a refund on any order made with us.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

This cancellation period only applies to stock items and specifically excludes any custom made / made to order or engraved items.

For custom made / made to order or engraved items, you should assume we will begin to work on your order 1 business day after receiving the order and therefore any request to cancel your order should be made within 1 business day after placing said order.

For cancellations made after this 1 working day period and prior to the product shipping, there will be a 50% reduction in any refund to cover our material costs, design costs, tooling costs, time and labour.

For cancellations made after a custom made / made to order or engraved item has been shipped, we will be unable to offer any refund unless the item/s are damaged, contain errors or omissions in their customisation, or are materially different to those described or agreed upon.

Where a customer has requested UK hallmarking (assaying and stamping), any Assay Office fees and associated shipping costs are non-refundable.

Stock items can be returned for refund of the purchase price, excluding any delivery charges, for a period of up to 15 days from the day after delivery of the goods, or for exchange for a period of up to 30 days from the day after delivery of the goods, if you are in any way unhappy with your purchase or for any other reason, this includes any statutory cooling off period.

For the avoidance of doubt, this returns policy only applies to standard stock items, pre-made items and any non-custom items.

We cannot refund for items which are custom made / made to order or engraved for you unless the items are damaged, contain errors or omissions in their customisation, or are materially different to those described or agreed upon.

Where custom made / made to order or engraved items are damaged, faulty or materially different to those described or agreed upon we may request you return these to us, or send photographic evidence. We will either repair or remake any custom items, or refund the purchase price including postage, minus any hallmarking fees if such hallmarking has been requested.

Where ancillary items to a custom item are damaged or faulty we will replace them at no extra cost.

 

SECTION 3 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 6 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

 

SECTION 8 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

SECTION 9 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 10 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through the store, and the way that we use this personal data is governed by our Privacy and Data Protection Policy.

 

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 13 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Amulet Magic / Tartan Digital Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 15 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Amulet Magic / Tartan Digital Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

SECTION 16 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 17 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

SECTION 18 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

 

SECTION 20 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION 21 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us via our contact form.

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